Shipping and Returns

  • We offer flat rate shipping of $10 within Australia with free shipping on all orders of $100 or over.

    Delivery on all orders within Australia is overnight except for some regional areas, please allow up to 3 business days for delivery in regional areas.Please note orders can be delayed up to 4 business days due to backload of orders with AUS Post we are trying our best to resolve this and apologies for any inconvenience
  • If you are located outside of Australia, we offer flat rate shipping of $10 with free worldwide shipping on all orders over $100

    Delivery on all international orders is 4-6 business days.

    Shipping internationally does mean that you may be required to pay customs and import taxes. All international customers are responsible for the customs rates within their own country. For further information, we recommend contacting your local customs office.

  • Not Feeling it? No Problem.

    Returns are free for AUS & USA!

    We want you to feel amazing in our swimwear. If it's not right, we offer:

    ☆ 110% Store Credit (no expiry)
    ★ Refunds

    Returns are available for:

    ► Full-priced items
    ▷ Faulty items
    ► Recent orders within 14 days
    ▷ In original, unworn condition with tags and hygiene strip attached

    Easy returns are great but avoiding a return is better. Be sure to check our size guide here or email us with a question - we're happy to help you.

    Exchanges
    We are more than happy to do an exchange by issuing you a store credit to the value of your swimwear (minus original shipping charges).

    Reimbursement
    Please allow us up to 2-4 days to process your credits or refunds, and 5-10 days for our banks, PayPal, Afterpay or other merchant facility to clear the funds into your account.

    Discounts and sales
    15% off your first order only valid for full price items.
    Please note that all orders of discounted and sale items are final. By signing up to our mailing list, you will receive discount codes and promotions from time to time, however, any orders made prior to a sale are not negotiable for a percentage of a refund once a sale commences.

    Quality issue?
    Every product we send out is initially quality controlled, however, in the unlikely event of a faulty item, please contact us at info@bond-eye.com.au as soon as possible so we can start the exchange process or refund.

    We will cover the original shipping costs if we deem the item to be faulty. Once your item is returned to us, has been inspected and if we conclude the product to be faulty, you will be given a store credit so you can repurchase from our online store or we will provide a full refund.

  • Australian returns are free!

    Please download form below and follow the steps.

    Download form

    If it's not right, we offer:
     A 110% Store Credit (no expiry)
    ★ Refunds

    Returns are available for:
    ► Full-priced items
    ▷ Faulty items
    ► Recent orders within 14 days
    ▷ In original, unworn condition with tags and hygiene strip attached

    Free returns are great but avoiding a return is better. Be sure to check our size guide here or email us with a question - we're happy to help you.

  • USA returns are free!

    Please download form below and follow the steps.

    Download form

    Get your return label

    If it's not right, we offer:
     A 110% Store Credit (no expiry)
    ★ Refunds

    Returns are available for:
    ► Full-priced items
    ▷ Faulty items
    ► Recent orders within 14 days
    ▷ In original, unworn condition with tags and hygiene strip attached

    Free returns are great but avoiding a return is better. Be sure to check our size guide here or email us with a question - we're happy to help you.

    Please note it may take anywhere between 14 - 21 working days to process returns from USA as it takes time for items to get from our USA warehouse back to Australia.




  • Please return your order to the address listed below. Please include your order number and your name as we need some way to identify the return as yours.

    Unit 49
    34-36 Ralph Street
    Alexandria NSW 2015

    Download form

    If using the original packaging to return your item, please ensure the original post label is removed or fully covered to avoid delays in delivering your parcel back to our warehouse. We can not accept responsibility for goods that we haven’t received when there is no tracking so we recommend using a traceable delivery method and supplying us with the tracking number. We suggest you use your country's national postal service as it will usually offer the most cost-effective option for returning your products. If you need more advice on how best to ship your return from your country, please contact info@bond-eye.com.au.


    bond-eye is not responsible for the cost of return shipping.


    If it's not right, we offer:
     A 110% Store Credit (no expiry)
    ★ Refunds

    Returns are available for:
    ► Full-priced items
    ▷ Faulty items
    ► Recent orders within 14 days
    ▷ In original, unworn condition with tags and hygiene strip attached

    Free returns are great but avoiding a return is better. Be sure to check our size guide here or email us with a question - we're happy to help you.