Our friendly customer care team is available Monday to Friday 9:00 am – 5:00 pm AEST and Friday - Tuesday 4:00am - 1:00pm EST via Live Chat or email us at info@bond-eye.com.au with your enquiry.

Please allow our team 24 hours to get back to you on your email request.

Our emails can sometimes get lost on their way to you so make sure you check your junk and spam folders in your inbox.

If you still cannot locate the email, please email our team at
info@bond-eye.com.au and they can assist you in getting the code to apply to your order.

When you place an order, you will receive an email containing your order number and order details. If you did not receive this email, please check your junk folder and if it’s not there, please contact are customer care team via Live Chat Monday-Friday 9am-5pm AEST and Friday-Tuesday 4:00am - 1:00pm EST, or email us at info@bond-eye.com.au and we will resend you your order confirmation.

Unfortunately, we cannot make any changes to your order after it has been placed. However, if you have entered the incorrect shipping address please contact us within 1 hour of placing your order. Our customer care team is available via Live Chat Monday-Friday 9am-5pm AEST and Friday-Tuesday 4:00am - 1:00pm EST, or email us at info@bond-eye.com.au

Remember to include your order number, address and any other relevant information.

Note: bond-eye Australia is not responsible once your package has left our warehouse facility.

Unfortunately, we cannot cancel your your order after it has been placed.

You will receive an email with your tracking information from us once we have dispatched your order. You will be able to track your order once it is picked up by our courier –

We use DHL Express for our USA and International Customers, visit their website here.

We will email you tracking details so you can track your
order here:

DHL Express
Please track you order via this link: https://www.dhl.com/us-en/home/tracking.html

If your tracking information says your order has not been delivered you must contact the delivery company directly and request a proof of delivery. If you have this and are still unable to locate your parcel, please contact our customer care team.

The estimated delivery time of your order will depend on your shipping location and the volume of orders being processed at that time. If you need more assistance please contact our customer care team via Live Chat Monday-Friday 9am-5pm AEST and Friday-Tuesday 4:00am - 1:00pm EST, or email us at info@bond-eye.com.au and we will resend you your order confirmation.

If you received the wrong item, a faulty item or we missed an item from your order, please contact customer care via email, info@bond-eye.com.au as soon as possible with:
-Your order number
-Style number, colour & size
-Two or more photos of the item and swing tag

If you receive a faulty item, we want to help you in every way we can to rectify this!
It is important that you email our team info@bond-eye.com.au as soon as possible with the below information:

- Order Number
- Style information including the style number, colour and size
- Please attach two or more photos of the faulty garment

Our team will review this request and get back to you within 48 hours with a resolution.

*PLEASE NOTE – As each garment is individually hand-dyed, some colour variation is expected for our products in our crinkle collections, especially our tie-dye and ombre collection pieces. We do our best to ensure the images on our website replicate the same colours as the garments themselves, but each piece is unique, and no two garments will be completely identical.

-Credit / Debit Card: VISA, MASTERCARD, AMEX
-Paypal
-Afterpay
-Klarna
-ShopPay
-Apple Pay
-Google Pay

All orders are processed in USD (United States Dollar). If you are located outside of the USA, the charge through your bank will be converted into your location currency. This will be based on your bank's daily conversion rate and is subject to change.

We want you to receive your new swimwear as soon as possible! Please see our shipping guidelines below:

USA
Standard Shipping: 2-5 business days*
Express Shipping: 2 business days*

*Please allow 1-2 business days for processing.

Please use the above as a guide only. We cannot be held liable for any delay in delivery and the above time frames are indicative of our delivery partners’ recommendations and can be subject to change. For more information, please contact the delivery service provider directly.

While we aim to get your order out as soon as possible, we do not offer next day shipping for the time being. Your order will be sent from our warehouse in New Jersey and will be shipped by FedEx.

Please note at this stage we are unable to ship directly to the following countries:

• Russian Federation
• Ukraine
• Kazakhstan
• Israel
• Slovakia
• United Arab Emirates
• Greece
• Cyprus
• Italy
• Lebanon
• Mexico
• Turkey
• Lithuania
• Switzerland

Not to worry, we do stock our swimwear in Russia, Ukraine, Kazakhstan, Israel, Italy, Greece, and Cyprus. For more information, please contact our distributors below:

Russia, Ukraine and Kazakhstan:
American beauty Gp
Ksenia Arshinova
arshinova@ambeautygroup.ru
+7 (499) 110-97-64

Israel:
Show-room Tel Aviv
Sales ShowroomTLV
sales@showroomtlv.com

Italy:
Les Bas SpA
Maurizio Storace
maurizio.storace@lesbas.com
tel : +0143 323231

Greece and Cyprus:
Salt Water
Dimitris Stokkos
SupplyChain@salt-water.gr
tel : +30 2108946789 / +30 210 9680673

If you are an international customer residing outside of the USA, you will be required to pay the import duties, customs, and taxes on top of your order, based on your countries rules and regulations. This will either be at the point of or after delivery.

Please note that bond-eye Australia does not hold responsibility for payment of these charges, nor do we have any control for any duties, customs, and taxes amount. We are unfortunately unable to advise you what the cost will be as these charges vary between countries.

For further information, we recommend contacting your local customs office.

Yes, we do! Please ensure all the information you entered at the checkout is correct and select "PO Boxes Only" as your shipping method. bond-eye Australia is not responsible for potential loss or damage to your package when being delivered to a PO Box.

Please email our team at info@bond-eye.com.au with your Order Number and the correct address for your order as soon as possible so we can amend your order.

Please note, if your order has already been shipped before you notice the error, you will need to contact the courier directly to redirect your shipment. bond-eye Australia is not responsible for the loss of a package once it has left our warehouse facility.

We offer FREE DELIVERY for any orders over USD $200. Orders under USD $200 will incur an USD $11 delivery fee for standard shipping or $15 for express shipping.

It is imperative that you contact the courier service directly and use your waybill / tracking number to obtain proof of delivery from them. If you have received this and still cannot locate your package, email our team at info@bond-eye.com.au and we will assist you in finding a solution.

We want you to feel amazing in our swimwear. If you change your mind about an item purchased online, you are entitled to a refund, store credit or exchange within 30 days of your purchase, should it meet the below requirements:

- The item is full priced (items
purchased using a discount code can be returned through the online return portal as usual).
- The item is in its original packaging, unworn and in its original condition.
- Tags and hygiene strip are attached.

Please note: headbands + scrunchies and items marked as “FINAL SALE”, returns will not be accepted for a refund or store credit.

*FINAL SALE are items discounted at 25% or more.

Please visit our returns page HERE for our returns policy and instructions on how to initiate a return.
Follow the instructions to organise your return label.
Having issues with lodging your return? Please email us at info@bond-eye.com.au and we will assist you.

We do not issue returns , refunds or store credits on items marked as FINAL SALE (items discounted at 25% or more).

You have 30 days to lodge a return through our portal.

Unfortunately as much as we'd like to further assist you, we would not be able to since this was not directly purchased from our online store. If you could please contact your store of purchase regarding your item, they will assist you with compensation based on their store policy.

Once we have received your return, please allow up to 4-6 business days for us to process your store credit or refund.

Banks and payment services may take an extra 2-10 business days to clear funds into your account.

If you are returning your items for a refund, you will be charged a $15 handling fee, this amount will be deducted from your total refund amount. Returns for store credits and exchanges are free of charge.

Original shipping costs will not be refunded.

Gift Cards can be purchased through our website. Gift Cards are valid for 36 months from the date of purchase. Gift Cards are exempt from customs duties and taxes. Standard delivery charges apply when a Gift Card or Gift Cards are purchased in a mixed basket with other products.

Gift cards can not be transferred between stores or returned for cash.

Please email us at info@bond-eye.com.au so we can assist you.