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returns

Easy returns are great but avoiding a return is better. Be sure to email us at info@bond-eye.com.au or start a chat - we're happy to help you.

REST OF THE WORLD

Please note, bond-eye Swim is not responsible for postage costs back to our warehouse for all rest of world orders.

We hope you love your swimwear, but if you are not completely satisfied with your purchase, we accept returns for a refund or store credit only.

Step 1: Submit your return request to info@bond-eye.com.au or through our live chat.

For any faulty garments, please provide up to 4 images.

Once we receive your request, we will provide you with instructions via email once your return has been approved. Please allow at least 2 business days for your request to be approved.

Step 2: Please return your products using postal standard packaging and ensure all items are in original, un-washed, unworn condition with tags and hygiene strip attached.

Step 3: We recommend using registered post or express post services to ensure tracking is available. bond-eye Swim is not responsible for any lost packages. Please provide us with the tracking number to assist us in monitoring your return.

return policy

No changes can be made to your return request once you have posted your return. Any changes MUST be requested with our Customer Care team prior to you shipping your return.

All returned items must be received back to us in original condition - unworn, unwashed, with all tags / hygienic stickers still attached.

Please allow 4-6 business days for our returns department to process your return.

We offer free return shipping on all returns opting for a Store Credit (gift card) or Exchange.

Any returns opting for a refund will have the $11.95 handling fee deducted from their refund, to cover the cost of postage.

Original shipping costs are not refundable.

There are no returns on items marked as “FINAL SALE,” items purchased with a discount code of 25% or more and items purchased during a flash sale of 25% or more, unless faulty.

Please note, headbands + scrunchies are also classified as final sale items.

Exchanges are only available for AU customers at this time.

If you are an Australia customer please lodge a return through the portal.

If the original order was purchased with a discount code, unfortunately it will not apply to the exchange.

There is a 28-day period between when you submit your exchange and when you drop it off at the post office.

Exchange orders will be processed automatically once your return has been received by the Post Office. You will receive tracking confirmation right away once your exchange has been dispatched from our warehouse.

If you don’t manage to drop off your item in time at the Post Office and your item sells out your exchange request will convert into a standard return, and you will be refunded for your items.

Refunds will incur a $11.95 handling fee, to cover the cost of postage back to our warehouse, which will be deducted from your refund at the time of processing.

All refunds are processed back to the original payment method used to place the order. If you used multiple payment methods (e.g., store credit gift card + PayPal/Credit Card/Debit Card/Afterpay), the funds will be reversed to those methods accordingly and it can take up to 10 business days for the refund to be reflected at your end.

Opt for a Store Credit to avoid any handling fees!

Gift cards have a validity period of 3 years (36 months) and cannot be extended after expiry.

Gift Cards are not redeemable for cash and cannot be applied on previous or existing orders.

In the unlikely event of a faulty item, do not hesitate to initiate the return through our return’s portal. Select your reason as DAMAGED and write in detail the manufacturing fault for our returns department to review.

Items purchased using a discount code can be returned through the online return portal if the discount code is less than 25% off.

When you sign up to our mailing list, you will receive an immediate discount code to use on your first full price purchase! You will also receive promotions and flash sales from time to time, however, any orders made prior to any sale are not negotiable for a percentage of a refund once a sale commences. No exchanges, no exceptions.

Please note $20 off your first order is only valid for full price items.

Please note, bond-eye Swim is not responsible for postage costs back to our warehouse for all New Zealand orders.

We hope you love your swimwear, but if you are not completely satisfied with your purchase, we accept returns for a refund or store credit only.

Step 1: Submit your return request to info@bond-eye.com.au or through our live chat.

For any faulty garments, please provide up to 4 images.

Once we receive your request, we will provide you with instructions via email once your return has been approved. Please allow at least 2 business days for your request to be approved.

Step 2: Please return your products using postal standard packaging and ensure all items are in original, un-washed, unworn condition with tags and hygiene strip attached.

Step 3: We recommend using registered post or express post services to ensure tracking is available. bond-eye Swim is not responsible for any lost packages. Please provide us with the tracking number to assist us in monitoring your return.